User Guide

About delivery and shipping charges

Sagawa Express

Nationwide uniform price: 990 yen (tax included) [Free shipping for purchases over 11,000 yen]
*Additional shipping charges may apply to remote islands and some areas.

[Regarding requests for specifying delivery date and time]
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"Morning" "12:00-14:00" "14:00-16:00" "16:00-18:00"
You can specify from 18:00 to 21:00.
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Letter Pack Plus *Free shipping not applicable

Nationwide flat rate 520 yen (tax included)
Items must fit in a special envelope for "Letter Pack Plus" and must not exceed 4 kg in weight.
Even if you order multiple items, items that fit in the special envelope can be shipped together. If your item does not fit into Letter Pack, we will contact you via email. If you are unsure, please contact our store.

Overseas delivery *EMS (International Express Mail)

All orders will be shipped by EMS.
- For orders from overseas, shipping and handling charges will be 5,500 yen.
・Shipping fee is normally 5,500 yen, but depending on the weight of the item you ordered, additional shipping fees may be charged.

About payment

Credit card (VISA / MASTER / JCB / AMEX / Shop Pay / Apple Pay / Google Pay)

Billed amount → [Product price] + [Shipping fee]

・After shipping the product, we will process the bill.
*If authorization (credit) is rejected, we will contact you separately.


Billed amount → [Product price] + [Shipping fee]

・After confirming your order in the cart, you will be redirected to the payment screen.

Bank transfer
Sumishin SBI Net Bank Billed amount → [Product price] + [Shipping fee]

We will contact you to confirm inventory and send the payment, so please wait until then to make your payment.
・Please transfer the amount to the following account within 7 days of placing your order.
[SBI Sumishin Net Bank Corporate First Branch Ordinary Account: 2212602 Account Name: F) Seek]
・Transfer fees will be borne by the customer.
-We will ship within 2 business days after payment is confirmed.
・If payment is not confirmed within 7 days, the reservation will be automatically cancelled.

Amazon Pay

Billed amount → [Product price] + [Shipping fee]

・By using Amazon Pay, you can shop quickly using the payment information and shipping address already registered in your Amazon account. We support customers' safe, secure, and easy shopping with Amazon Pay.

Convenience store settlement

Billed amount → [Product price] + [Shipping fee] + [Fees]
Fee: 190 yen will be charged to the customer.

・For convenience store payments, we use the "KOMOJU convenience store prepayment service" provided by DEGICA Co., Ltd. After placing your order, KOMOJU will provide you with a payment number.
・If you use convenience store payment, if payment is not received within 72 hours from the time the order is accepted, the order will be automatically canceled.
・Payment deadlines may differ from those shown on KOMOJU's information screen. As mentioned above, please note that the deadline is 72 hours from the time you place your order.
After confirming the payment status, the shipping procedure will begin. If you have specified a desired pick-up date, please pay early.

Pay later

Paydee is a payment service that allows you to pay later even if you do not have a credit card. Receive a verification code using your email address and phone number to complete the payment.

About returns

defective product

If you receive a product that is different from the product you ordered or a defective product, please contact us within 3 days of receiving the product and we will promptly take action.
After the item is returned to us, shipping charges will be paid on delivery, we will exchange it for a non-defective item or refund the price (including shipping fee) by bank transfer, etc.

Return period

As a general rule, we do not accept returns, refunds, or exchanges for reasons other than defective products. The color of the product photos on the website may differ depending on your PC environment. Please understand that the color of the actual product and the photo you see on your computer may differ slightly, and in this case we will not accept returns.
If you receive a product that is different from the product you ordered or a defective product, please contact us within 3 days of receiving the product and we will promptly take action.

Return shipping fee

We will pay the shipping costs for returning defective items.

About recommended environment

To use our online store, please use the latest web browser.
If you are not using the latest version of the browser, you may not be able to access the page due to a warning such as "This connection is not private," or the page may not display correctly.

In order to ensure your security and the most comfortable experience, please access using the latest version of your web browser.

Our online store supports the two newest versions in the following environments.

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari for MacOS
  • Microsoft Edge
  • Opera
  • Apple Safari for iOS
  • Google Chrome for Android
  • For customers who do not receive emails from our store

    Customers who use mobile email addresses (docomo/au/softbank carrier email) or customers who use free email such as hotmail, Yahoo Mail, Gmail, etc. have informed us that emails from our store are not being delivered properly. We may contact you.


    All orders will be sent by EMS. - shipping and handling fee 5,500 yen for all international orders.

    ・We usually charge 5,500 yen for shipping, but depending on the weight of the items in your order, we may charge an additional shipping fee.